Payment and Policies

Reservation & Payment Policy

To confirm your reservation, a 50% deposit is required at the time of booking.
The remaining balance is due 90 days prior to your scheduled arrival.
We accept payments by Visa, MasterCard, American Express, Discover, wire transfer, or check.

Once your deposit is received, you’ll receive a booking confirmation with details of your stay and flights to Shulin Lake.

Cancellation Policy

At Shulin Lake Lodge, we understand that plans can change unexpectedly. Because of the preparation and logistics involved in Alaska’s short travel season, the following policies apply:

• Cancellations made within 90 days of your scheduled arrival will result in the forfeiture of the full amount, unless we are able to rebook your dates.
• If your cancelled dates are successfully rebooked, you will receive a full refund of your payment.
• Deposits are non-refundable, as they are used to secure your reservation and cover advance preparations.

We highly recommend purchasing travel insurance to protect your investment in the event of unforeseen cancellations, such as weather disruptions, air traffic delays, or mechanical issues.

Thank you for your understanding and cooperation as we work to make every stay seamless and memorable.

Jason & Valerie Headlee
Owners, Shulin Lake Lodge

Weather Delays & Trip Interruptions

Due to our remote, fly-in location, weather can occasionally delay arrivals or departures. Shulin Lake Lodge is not responsible for cancellations or delays caused by weather or mechanical issues affecting flight operations.

If weather prevents access to or from the lodge:

• There is no refund for missed or lost days due to weather.
• Additional days spent at the lodge will be treated as standard lodging days, including all meals and activities, at a cost of $500 per person per day, payable before departure.
• We will provide documentation for your travel insurance provider to assist in reimbursement for travel interruptions.

For your convenience, please schedule any connecting transportation or activities after 3 PM on your departure day to accommodate potential floatplane delays.

Privacy Statement

Your privacy is important to us. To protect your personal information, we maintain strict data security and never share your information beyond what is required to complete your reservation or order.

Information We Collect

We collect the following information for bookings or requests:

• Name
• Address
• Email address
• Phone number
• Credit/Debit Card Information

How We Use Information

We use this data only to process reservations, confirm services, and communicate updates related to your booking.

We do not sell, rent, or share personally identifiable information with outside parties except as necessary to complete your transaction.

Updating or Correcting Information

If you wish to correct or update your information, please contact us directly.

For questions regarding our privacy policy, contact us at:
1-907-502-0414
admin@shulinlakeresort.com

General Policies

• No Smoking: Smoking is not permitted inside the lodge. A designated outdoor area is available for guests who wish to smoke.
• Children’s Privacy: We do not knowingly collect or store information from individuals under 13 years of age.
• Data Security: We implement appropriate physical, electronic, and managerial procedures to safeguard your information and prevent unauthorized access.